What is the status of my order?
When you place an order with us, you will receive two emails. The first is from the Shopping Cart which is confirmation of your order: size, colour etc. The second is from our payment partners Worldpay. This email confirms your payment. If you don’t receive these two emails, then something is wrong and you should contact us straight away.
Can I amend/cancel my order?
We want to be completely fair with you, so ‘yes’ you can amend or cancel your order. If your satchel arrives and it isn’t what you wanted, then send it back to us and provided that we can add it back to our stock and sell it to another customer, we will refund your money in full.
A word about embossing. Embossing is gorgeous and really makes your bag yours – if you see what we mean. But, if a satchel is embossed, it cannot be returned for a refund as we can’t sell it to another customer.
So please be careful. If you have your satchel embossed to ‘Sweetums’ and Sweetums dumps you, there isn’t much we can do.
When will my order arrive?
Once your satchel is ready to leave, it will be booked with our overnight courier so you will get it in the next day or so. Obviously, international orders take a bit longer but we will get your satchel to you as quickly as we can.
Can I track my order online?
Once your satchel has been sent to you, we will email you a tracking number, so you can find out exactly where your satchel is at any time.
Do you hold stocks of satchels?
No we don’t hold lots of colours in stock. Each satchel is made to order, so as soon as we have your order our leather crafting experts set to work.
How long will it take for my satchel to arrive?
We aim to make your satchel and have it on its way to you within 7 – 10 days. However, when demand is high or when we are expecting fresh leather stocks small delays can occur. It you are at all worried, contact us and we will let you know.
Mobile/Cell phone numbers
If you give us your mobile/cell phone number, we will text you when our courier has collected your satchel. We will text you when it has been delivered and also who signed for it.